Refund Policy for Delicios
Choosing the right products for your skincare and beauty routine can be personal. We offer a hassle-free refund policy for all unopened and unused products. Our refund policy for cold-process soap and natural beauty products is as follows:
Unopened and Unused Products: If you are unsatisfied with your purchase, you may return the item within 30 days of receiving your order for a full refund. The product must be unopened and in its original packaging.
Exclusions: We are unable to offer refunds for products that have been opened or used, as per our hygiene and quality assurance standards. This includes cold-process soap, as it is a consumable item.
Return Process: To initiate a return, don’t hesitate to get in touch with our customer service team at info@delicios.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number.
Shipping: We will cover the cost of return shipping for unopened and unused products only. Please use a traceable shipping method and retain your tracking information for our records.
Refund: Once we receive your returned item and confirm that it meets our refund criteria (unopened and unused), we will process your refund within 5-7 business days. The refund will be credited back to the original payment method used for the purchase.
Exceptions: In the event of an exception to this policy, such as manufacturer defects or errors on our part, we will provide a full refund or replacement, as per your preference, and cover the cost of return shipping.
If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We value your satisfaction and are committed to providing you with the best shopping experience.